Effective date: 20 October 2026
1. Information we may collect
Depending on how you use Jovia Network, we may collect information you provide, such as your name, email address, phone number, account credentials and membership selection. We may also collect transaction references, payment status, reward and activity records, support messages, and technical information such as device, browser, log and security data.
2. How information may be used
- To create and manage accounts and provide platform features.
- To process membership payments, confirm transactions and maintain records.
- To calculate or display eligible activity rewards in accordance with programme rules.
- To provide support, communicate important service notices and respond to requests.
- To detect fraud, abuse, unauthorised access and violations of platform terms.
- To maintain, secure and improve the platform and comply with legal obligations.
3. Payments and service providers
Payments may be handled by third-party payment providers. Payment providers may process information under their own privacy terms. Jovia should receive or retain only the transaction details needed to confirm and administer a payment, where supported by the integration. Do not send full card details or passwords to support personnel.
4. When information may be shared
Information may be shared with service providers that help operate the platform, payment and hosting providers, professional advisers, regulators or law-enforcement bodies where required, or other parties where you have consented or the law permits it. We do not describe this policy as a promise that data is never shared.
5. Retention and security
Information is retained for as long as reasonably necessary for the purposes described here, including account administration, transaction records, security, dispute handling and legal compliance. Appropriate technical and organisational safeguards should be used, but no online service can guarantee absolute security.
6. Cookies and technical data
The platform may use cookies, local storage or similar technologies for functions such as keeping a session active, remembering preferences, measuring performance and protecting accounts. You can manage cookies through your browser settings, although some features may not work correctly if they are disabled.
7. Your choices and rights
Depending on your location and applicable law, you may be able to request access to, correction of, deletion of or a copy of your personal information, or object to certain processing. We may need to verify your identity and retain some records where legally required.
8. Children
Jovia Network is not intended for anyone who is below the minimum age required by applicable law to use the service. If you believe a child has provided personal information inappropriately, contact the official support channel.
9. Third-party links
The platform may link to third-party services. Their privacy practices are controlled by those providers, not by this policy. Review their policies before using them.
10. Changes to this policy
This policy may be updated as the platform, its providers or legal requirements change. The latest version should be published on the official website with an updated effective date.
11. Contact
For privacy questions or requests, contact Jovia Network using the official support/contact details published on the platform. The operator should insert and maintain a verified contact address before publishing this policy.